I found that on that tray and the other 3 trays between the 2 machines all had the tray paper stops pushed forward to far. They had two of these machines right beside each other and somebody was loading paper in the one I wasn’t working on and they couldn’t get the paper to go in so I decided to help. If you don’t have them or don’t feel like messing with it, you will probably have to replace the whole pick up assembly.Īnyway that’s my fun experience with the 13.03.00 JAM IN TRAY 2 error. I seriously doubt any of those parts is orderable. Unfortunately in my case the only thing I could find was the gear so I had to find a similar spring and right size E clip to put back on the machine. Now I will warn anybody who sees this problem that there is a spring that pushes out on the gear and the gear is secured to the plastic shaft with I white plastic E clip. After removing the pick up roller and separation feed roller in the machine I noticed that the little white Idler gear between the pick up and feed/separation roller had fallen out resulting in the pick up roller not being driven by anything. To my surprise the pick up assembly was working but the main pick up roller wasn’t rotating when it lowered to pull the paper through. I turned the machine around, removed the back dust cover, and told it to print a config page so I could watch the pick up assembly in action. After adjusting the tray stop because it was pushed forward to far and reinstalling the paper I tried again to only get the same 13.03.00 JAM IN TRAY 2 error.
I also checked to make sure the paper was properly installed and not bend or curled up in the front of the tray which again can cause odd paper feed issues. Next I removed the paper and checked to verify that the tray paper stop was aligned with the LTR mark on the bottom of the tray knowing how often I see these get pushed forward resulting in this issue. To double-check what they said I checked the feed rollers and switched the trays again and tried one from another machine that was next to it. The customer informed me that because they had the optional tray 3 installed they switched out rollers and the tray and the problem was still there. Like I said before I was called out to work on a P4015 that was giving a 13.03.00 JAM IN TRAY 2 error. Troubleshooting the 13.03.00 JAM IN TRAY 2 In this article I’ll talk about the 13.03.00 JAM IN TRAY 2 problem with the P4015 I was working on and explain how I went about troubleshooting the problem and repaired the machine to get it back up and running for my customer. After I discovered what was causing the error I thought this would make an excellent topic to talk about on the site since I had never seen this particular problem before. The other day I was called out to work on a HP P4015 printer that was jamming in tray 2. What Can Cause the 13.03.00 Jam in Tray 2 Error in the HP laserJet P4015 and P4014
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